Asking for support & SLAs

Support channels

There are two ways of asking the Clinch Talent team for help.

  1. Using the in-app option on the bottom right of the screen (as shown below).
  2. Send an email to

  • Support Service Level Agreements 

This is how we prioritize your support requests:

Description SLA
Outage Product is offline.Highest priority. Immediate Engineering Response
Production Issue A feature is not working as designed. ASAP Engineering Response
General Guidance Product questions or advice sought. 1 business day.
Product feedback & suggestions Feedback on new features, improvements, requests. Acknowledgement within 1 business day. Response within 10 business days (2 engineering sprints).

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