Asking for support & SLAs
There are two ways of asking the Clinch Talent team for help.
- Using the in-app option on the bottom right of the screen (as shown below).
- Send an email to firstname.lastname@example.org
- Support Service Level Agreements
This is how we prioritize your support requests:
|Outage||Product is offline.Highest priority.||Immediate Engineering Response|
|Production Issue||A feature is not working as designed.||ASAP Engineering Response|
|General Guidance||Product questions or advice sought.||1 business day.|
|Product feedback & suggestions||Feedback on new features, improvements, requests.||Acknowledgement within 1 business day. Response within 10 business days (2 engineering sprints).|