Asking for support & SLAs
Support channels
There are two ways of asking the Clinch Talent team for help.
- Using the in-app option on the bottom right of the screen (as shown below).
- Send an email to support@clinchtalent.com
- Support Service Level Agreements
This is how we prioritize your support requests:
| Description | SLA | |
| Outage | Product is offline.Highest priority. | Immediate Engineering Response |
| Production Issue | A feature is not working as designed. | ASAP Engineering Response |
| General Guidance | Product questions or advice sought. | 1 business day. |
| Product feedback & suggestions | Feedback on new features, improvements, requests. | Acknowledgement within 1 business day. Response within 10 business days (2 engineering sprints). |