How to activate email pass-thru in Clinch Talent

Email pass-thru allows candidate responses to emails sent from Clinch to go directly into your email account. 

Email pass-thru also allows users to respond to candidates from their own email client, i.e. your work (companyname.com) inbox. The full over-and-back exchange between the Clinch platform user and the candidate will be recorded against that candidate in the CRM, visible in the candidate profile, and in the candidate modal (pop-up generated by clicking on a candidate name in the grid). 

The conversation will also be visible in our shared inbox feature - coming soon! 

For any new Clinch customers, email pass-thru will be turned on by default. For existing customers, you will need to activate the feature yourself, or, email support@clinchtalent.com and request that it be turned on for you.

To activate (or deactivate) email pass-thru, please follow the steps below:

  • Click to open the left menu, and go to Settings > Company
  • Scroll to find, then click on 'Email Pass-Thru' in the left menu

  • Check the box labelled 'Allow Email Pass-Thru'
  • Hit SAVE at the bottom of the page

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