Sending emails from Clinch Talent

Introduction

It's easy to use your own email address when sending email to candidates through Clinch Talent. 

The option is available at  Settings > Company > Emails sent from Clinch Talent

Option 1: Use Clinch Talent provided email addresses

This is the default option and requires no further setup. With this setting emails you send will be from  firstname.lastname@companyname.mail.clinchtalent.com

Option 2: Use <Company Email> domain email addresses

This is an option that allows Clinch Talent to securely send email on behalf of your company's normal email domain.

To use this option it is highly recommended you perform the following steps to verify your domain.

Verifying your domain

When you choose to send email via Clinch Talent with your own sender address, it is recommended that you verify your domain so that email servers receiving the mail can be confident it was sent by Clinch Talent with your permission.

Verifying also removes emails being tagged with via "mail.clinchtalent.com" in some email clients, such as Gmail and Yahoo Mail.

To verify, we use a technology called DKIM to cryptographically sign the messages we send on your behalf. Receiving email servers and third parties can look at these signatures against the DNS record you set up for your domain.

For more details on DKIM and how it works, see  https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail

DNS Record

Add the following to your domain's DNS:

Name: clinchtalent._domainkey.<domain>

Type: CNAME

Value: publickey.dkim.clinchtalent.com

Improving email deliverability

When sending mail from your own domain, to reduce the risk of emails being misclassified as spam, you need to add Clinch Talent to your SPF policy. This policy is a way to help email servers resolve if a message was sent by you, or if it might be coming from a spammer pretending to me you.

SPF policy is published through DNS records. You'll need to setup a DNS record to publish your SPF settings. 

Create a TXT record with the value:

v=spf1 include:mail.clinchtalent.com ~all

You're setup!

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